Frequently asked questions to help you buy a voucher, a gift box or an item - HOTEL MADAME REVE
Are gift boxes sent immediately after purchase?
Yes, your HOTEL MADAME REVE gift box is sent immediately by email after purchase, for quick delivery to your loved one.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website or come and pick them up at HOTEL MADAME REVE, a great opportunity to discover this exceptional place before giving it away. Our gift boxes are valid for one year and offer total freedom in choosing the date, for a customizable experience according to your wishes at HOTEL MADAME REVE.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift voucher directly to the recipient without them seeing the amount. Simply check the 'Hide the amount' option when placing your order at HOTEL MADAME REVE.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up directly at HOTEL MADAME REVE when finalizing your order. The box is sent immediately in digital format, allowing the recipient to book their stay or experience dates according to their availability. Take this opportunity to discover HOTEL MADAME REVE for yourself before offering it.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the option to send them via email or pick them up directly at the HOTEL MADAME REVE.
How do I create a group fund and invite people?
To create a piggy bank and invite friends and family to contribute to a HOTEL MADAME REVE gift box, select the dedicated option during your online purchase. You can then share the piggy bank via email or a personalized link, allowing everyone to add their contribution. The beneficiaries can then book their experience according to their preferences and availability, at our HOTEL MADAME REVE establishment.
How can I choose the amount for a gift card?
At HOTEL MADAME REVE, you can freely choose the amount of your gift voucher, allowing you to offer a customized experience to your loved ones.
How can I log in to my account?
To access your account on our website, enter your email address and password on the login page. If you have forgotten your password, use the reset option provided. Enjoy the simplicity of our HOTEL MADAME REVE services.
How can I empty my cart?
To empty your cart, go to the cart icon located at the top right of the page, then click on the 'Empty Cart' button. Enjoy your shopping experience at HOTEL MADAME REVE.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for exceptional moments at HOTEL MADAME REVE.
How do I remove a gift box from my cart?
To remove a box from your cart at HOTEL MADAME REVE, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option.
How do I purchase or give a gift box?
To offer an HOTEL MADAME REVE gift box, select the desired experience from our Stay & Well-Being, Restaurant gift boxes, or our Gift Voucher. Customize your order with a message and complete your purchase online. You will immediately receive your gift box by email, valid for one year and offering total freedom in choosing the dates.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a Madame Rêve gift certificate and let the recipient freely choose the experience they wish to enjoy among our various services at our establishment, HOTEL MADAME REVE.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. The boxes are valid for one year and offer complete freedom in choosing the reservation date, for a customizable experience at our establishment HOTEL MADAME REVE.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding to you within 48 business hours, to best assist you with your experience at HOTEL MADAME REVE.
Is the gift box customer service reachable by phone?
The customer service of HOTEL MADAME REVE is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also send us an email or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal space on our website. Log in with the credentials provided at the time of purchase to access this information at our establishment, HOTEL MADAME REVE.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about our gift boxes. Opening hours are indicated on the contact page of our establishment, HOTEL MADAME REVE.
Is there a dedicated customer service for gift boxes?
The customer service team at HOTEL MADAME REVE is at your disposal for any questions regarding your gift box. You can reach us by phone, email, or through our online form for personalized assistance.
Is there a dedicated FAQ for gift boxes?
This FAQ will guide you on how to use your HOTEL MADAME REVE gift boxes. You will find practical information about their validity, usage, and the experiences offered, such as stays, dinners, or massages in our HOTEL MADAME REVE wellness space.
Is spa access included in my gift box?
Access to the spa is included in certain HOTEL MADAME REVE gift boxes, such as the Évasion des Sens which offers two massages in our wellness area. Check the details of your gift box to confirm this option.
Does the recipient of a gift box have access to the same services as other customers?
As a gift box beneficiary, you have access to the same services as other guests at HOTEL MADAME REVE, subject to reservation conditions and availability of services.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed on the box itself or in the accompanying booklet. You will find all the necessary information to fully enjoy your experience at HOTEL MADAME REVE.
Is parking included in my gift box?
Parking is not included in the HOTEL MADAME REVE gift boxes.
Is breakfast included in my gift box?
Breakfast is included in some HOTEL MADAME REVE gift boxes, such as the Signature Escape or the Cultural Escape. To check if your box includes it, please refer to the detailed services that were communicated to you.
Is special attention given to the recipient of a gift box?
During your stay at HOTEL MADAME REVE, you will receive special attention and a warm welcome, characteristic of our poetic and refined establishment.
Is a welcome drink included in my gift box?
The HOTEL MADAME REVE gift boxes include a welcome drink to greet you during your stay or dinner.
Should we bring towels to the Spa?
Towels are provided by the establishment for massages in our wellness area. You do not need to bring any during your stay at HOTEL MADAME REVE.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can absolutely purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are valid for one year and offer total freedom in choosing the dates, for a bespoke experience at HOTEL MADAME REVE.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital or paper format, depending on your preference. The gift boxes are valid for one year and offer complete freedom in choosing the reservation dates, for an unforgettable experience at our establishment, HOTEL MADAME REVE.
Do you offer preferential rates for bulk purchases?
Discounted rates are applied for bulk purchases, with a customized quote based on the ordered volume at HOTEL MADAME REVE.
Do you offer an advantageous and personalized solution for works councils (CSE)?
HOTEL MADAME REVE offers custom solutions for corporate committees, with preferential rates and customization options. One-year valid vouchers and complete freedom in choosing the date are included, for a refined getaway in the heart of Paris' 1st arrondissement.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, provide your order number and the new details. Changes are possible according to the conditions of your purchase at our establishment, HOTEL MADAME REVE.
How can I leave a review for my gift box?
You can share your feedback on your experience by logging into your customer account on our website. Your input is valuable to help us improve our services at HOTEL MADAME REVE.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or send us a message via the online form. Our gift boxes are valid for one year and offer total freedom in choosing the date, with immediate delivery by email. Enjoy this unique experience at our establishment HOTEL MADAME REVE.
Is there a dress code for the gift box?
To fully enjoy your experience at the La Plume restaurant of HOTEL MADAME REVE, smart casual attire is recommended, without being too formal. You can thus savor the cuisine of Chef Benjamin Six in an elegant and refined atmosphere.
From what age can I get a treatment?
The minimum age to enjoy a treatment in our wellness area is generally 18 years old, but it may vary depending on the services chosen. Enjoy a moment of relaxation at our establishment, HOTEL MADAME REVE.
Is it absolutely necessary to make a reservation?
Booking your experience at HOTEL MADAME REVE is essential to fully enjoy your gift box. You will be able to choose your stay or dinner dates according to the establishment's availability.
How can one access the hotel from the airport?
Access to HOTEL MADAME REVE from the airport can be made by taxi, metro, or RER, depending on your starting point. The hotel is located in the heart of Paris, in the 1st arrondissement, making it easily accessible from the main Parisian airports. HOTEL MADAME REVE.
Is the establishment accessible to people with reduced mobility?
Accessibility for people with reduced mobility is ensured at our establishment, HOTEL MADAME REVE, nestled in the iconic building of the Grande Poste de Paris. Our facilities are designed to welcome all our guests in the best conditions.
Are pets allowed in the establishment?
Pets are accepted at our establishment, HOTEL MADAME REVE, subject to the hotel's specific conditions.
Where can I find the menus?
The menus for the Kitchen and La Plume restaurants at HOTEL MADAME REVE are available on the detailed sheet of each corresponding gift box, as well as on the establishment's website HOTEL MADAME REVE.
What are the hours of operation?
The hours of HOTEL MADAME REVE vary depending on the services and the days. You will be able to enjoy your experience in a refined and bright setting, in the heart of Paris.
Is there parking available near the establishment?
HOTEL MADAME REVE does not have a private parking lot, but several parking options are available nearby in the center of Paris. You can enjoy your stay without worrying about your vehicle, thanks to the numerous parking solutions around the HOTEL MADAME REVE establishment.
What are the delivery methods for gift boxes/vouchers?
The HOTEL MADAME REVE gift boxes are sent by email immediately after your purchase, or by mail according to your preference. You can also choose to pick them up directly at the hotel, an opportunity to discover this exceptional place before offering it. The boxes are valid for one year and offer total freedom in choosing the dates to book.
Is postal delivery offered?
Our gift boxes can be sent by post. You will receive your box by email in a few moments, or you can pick it up directly at HOTEL MADAME REVE.
In addition to gift boxes, is it possible to order or have items delivered?
At HOTEL MADAME REVE, we offer only gift boxes for exceptional experiences in our hotel-restaurant. You can choose from our stay, restaurant, or gift vouchers to offer an unforgettable moment to your loved ones.
Is the gift box available in physical format?
You can choose between a digital or physical gift box to offer an exceptional moment to your loved ones. The gift box is sent immediately by email, or you can come and pick it up at HOTEL MADAME REVE.
Is the box presented in a neat packaging?
The HOTEL MADAME REVE gift boxes are presented in a careful and elegant packaging, reflecting the refinement of the establishment. You can choose to receive them by e-mail or pick them up directly at the hotel, for an even more personalized HOTEL MADAME REVE shopping and gifting experience.
Is the gift box available in a digital format (e-gift box)?
Yes, you can choose a digital gift box and receive it immediately by email. The recipient can then book their dates at our establishment, HOTEL MADAME REVE.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your online order. The box is sent by email in a few moments, and the recipient can then book their dates at HOTEL MADAME REVE.
Do you deliver gift boxes internationally?
We deliver gift boxes internationally. Shipping costs and delivery times vary depending on the destination. You can order online and receive your gift box via email in a few moments, or pick it up directly at HOTEL MADAME REVE.
What are the delivery times for gift boxes by mail?
The HOTEL MADAME REVE gift boxes are sent by email immediately after your purchase, allowing you to offer them without delay. You can also choose to pick them up directly at the hotel, which gives you the opportunity to discover this exceptional place before offering it.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. The boxes are valid for one year and you have complete freedom in choosing the reservation date at our establishment, HOTEL MADAME REVE.
Is express delivery available?
The delivery of your gift box is immediate by email, allowing you to give it without delay. You can also choose to pick it up directly at HOTEL MADAME REVE, an opportunity to discover this exceptional place before giving it.
How can I track my order?
To track your gift box order, log in to your account on our website. There, you will find all the necessary information regarding your purchase, with the option to receive it immediately by email or to pick it up directly at HOTEL MADAME REVE.
Can I receive my gift box by email or mail?
You can receive your gift box by email or by mail, depending on your preference. Delivery details are available during the order process, and you can also choose to pick it up at the HOTEL MADAME REVE hotel.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by mail is approximately 3 to 5 business days. You can also choose to send it immediately by email or pick it up directly at HOTEL MADAME REVE.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for a new reservation according to the conditions of the HOTEL MADAME REVE establishment.
Can my gift box be extended if not used?
The validity of your HOTEL MADAME REVE gift box is one year from the date of purchase. Your HOTEL MADAME REVE gift box cannot be extended beyond this period.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the establishment's conditions. You can freely choose a custom experience from our offers, valid for one year at HOTEL MADAME REVE.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box is possible according to the conditions specified at the time of purchase, at our establishment HOTEL MADAME REVE.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. The gift boxes from HOTEL MADAME REVE are valid for one year and offer total freedom in choosing the date, thus providing great flexibility to plan your stay.
Is there a cancellation period for gift box reservations?
The cancellation deadline for reservations made with a gift box is specified at the time of booking, according to the conditions of the HOTEL MADAME REVE establishment.
Is it possible to reschedule without fees with a gift box?
Date change is possible without any fees according to the conditions specified at the time of purchase of your gift box at HOTEL MADAME REVE.
Can I convert my gift box into a gift card?
The HOTEL MADAME REVE gift boxes cannot be converted into gift checks. You can use them to book an experience at our establishment, such as a dinner at the restaurant La Plume or a night in one of our rooms with a view of Paris.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
For special events like Valentine's Day, Christmas, or weddings, HOTEL MADAME REVE offers suitable gift boxes. Discover our online offers to find the ideal experience to give.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, such as birthdays or gatherings with friends, with customizable experiences for unforgettable moments in the heart of Paris, at our establishment HOTEL MADAME REVE.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The HOTEL MADAME REVE gift boxes are official and guaranteed without intermediaries. This way, you benefit from the best rates and secure payment directly with the establishment. You can choose and customize your gift box according to your wishes, to offer an exceptional moment to your loved ones.
Are the services included in the gift boxes identical to those consumed on site?
The services included in the HOTEL MADAME REVE gift boxes are identical to those offered on-site, with the possibility to freely book your dates and enjoy the chosen experience within a year.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services, such as a massage instead of a facial treatment, are possible depending on availability and the reservation conditions of the hotel-restaurant. The HOTEL MADAME REVE gift boxes offer great flexibility to customize your experience.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from HOTEL MADAME REVE. The payment terms are specified during the online order.
Is online payment secure?
Your online payment is secure on our HOTEL MADAME REVE platform, ensuring the protection of your banking data.
Is payment via group or shared payment possible?
Payment via group or shared funds is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal during your order at our establishment, HOTEL MADAME REVE.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience in the heart of Paris, with exceptional nights, refined meals, and moments of well-being at our establishment, HOTEL MADAME REVE.
Is it possible to pay in installments?
Payment in installments is possible according to the order terms of your gift box at HOTEL MADAME REVE.
Is the payment deducted immediately upon ordering?
The payment for your gift box is debited immediately upon ordering. You then receive your box by email within moments, with the option to pick it up directly at HOTEL MADAME REVE.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at HOTEL MADAME REVE.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At HOTEL MADAME REVE, all your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your banking data.
When purchasing a gift box, do I keep the history of my orders?
You can view your order history in your customer account. HOTEL MADAME REVE gift boxes are valid for one year and offer complete freedom in choosing the date.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. These secure payment options are available for your convenience at HOTEL MADAME REVE.
Can I receive an invoice after my purchase?
After your purchase, you will receive an invoice by email. You can also find it in your customer account for simplified tracking of your order at HOTEL MADAME REVE.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. We guarantee a secure payment and immediate email delivery, for a simple and quick shopping experience at HOTEL MADAME REVE.
Can a promotional code be used?
You can use a promotional code when purchasing your gift box. Check its validity and usage in the general terms and conditions of our establishment, HOTEL MADAME REVE.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. You can order online and receive your box by email in a few moments, or come and pick it up directly at the HOTEL MADAME REVE.
Do you accept vacation checks?
HOTEL MADAME REVE accepts vacation checks for the purchase of gift boxes, subject to the establishment's conditions.
Is it possible to add a personalized message to the gift box?
You can add a personalized message during your order, which will be included with the gift box. Take advantage of this opportunity to make your gift even more unique at HOTEL MADAME REVE.
Can we add options to your gift box offers?
The available options to customize your gift boxes vary depending on the chosen offers. For example, you can add massages or museum access to enhance your experience. All boxes are valid for one year and offer complete freedom in choosing the reservation date at our establishment, HOTEL MADAME REVE.
Do you offer premium packaging for gift boxes sent by mail?
You can choose a premium packaging for your gift boxes ordered online, to offer them in a refined case. This option is available during your purchase, to enhance your gift at HOTEL MADAME REVE.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can personalize your HOTEL MADAME REVE gift box with a message to mark a special occasion. HOTEL MADAME REVE gift boxes are valid for one year and offer total freedom in choosing the date, for a tailored experience.
How do I request a refund for a gift box purchased online?
To request a refund for a gift box purchased online, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment, HOTEL MADAME REVE.
If a paper gift box is lost, can you issue a new one?
In case of loss of your HOTEL MADAME REVE paper gift box, we can send you a duplicate subject to availability. HOTEL MADAME REVE gift boxes are valid for one year and offer total freedom in choosing the reservation date.
Can partially used gift boxes be refunded?
The HOTEL MADAME REVE gift boxes that have been partially used cannot be refunded. The boxes are valid for one year and offer complete freedom in choosing the reservation date.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the conditions of the HOTEL MADAME REVE establishment. The boxes are valid for one year and offer great flexibility in choosing dates for a bespoke experience.
Does the right of withdrawal apply to the purchase of a gift box?
The HOTEL MADAME REVE gift box is non-exchangeable and non-refundable, as it is a service and not a physical product.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail is not possible at HOTEL MADAME REVE.
What should I do if the received box is damaged or contains an error?
HOTEL MADAME REVE gift boxes are valid for one year and offer complete freedom in choosing the date. The recipient can book their dates at the establishment and enjoy their experience as they wish.
Can I get a refund for a gift box if I change my mind after purchase?
The refund conditions for a gift box depend on the general terms and conditions of the box, which are available on its description page. Our boxes are valid for one year and offer complete freedom in choosing the reservation date, for a tailor-made experience at HOTEL MADAME REVE.
What happens if the recipient couldn't use the gift box before its expiration date?
The HOTEL MADAME REVE gift box is valid for one year from the date of purchase. If the recipient does not use it before this date, they will unfortunately no longer be able to enjoy it. We recommend checking the terms of validity at the time of purchase to best plan the experience.
Is a voucher issued if the gift box is not used?
If the gift box is not used, it remains valid for one year from the date of purchase. No cash value is given in case of non-use, at our establishment HOTEL MADAME REVE.
How can I redeem the cashback?
To use your gift box, follow the instructions indicated on the box or on the HOTEL MADAME REVE website. You can book your dates directly with the establishment and enjoy your experience.
What is the processing time for a refund after I make a request?
The refund deadlines for a gift box purchased at HOTEL MADAME REVE depend on the purchase conditions. The boxes are valid for one year and offer total freedom in choosing the reservation date.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The HOTEL MADAME REVE gift boxes are neither exchangeable nor refundable. They are valid for one year and offer total freedom in choosing the reservation date.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for HOTEL MADAME REVE gift boxes. When making your reservation, check the available dates to fully enjoy your experience.
Is booking with a gift box subject to availability?
The reservation with a gift box from HOTEL MADAME REVE is subject to the availability of the establishment. To fully enjoy your experience, it is advisable to book your dates as early as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at HOTEL MADAME REVE.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at HOTEL MADAME REVE, you will need to provide the associated number. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability at HOTEL MADAME REVE. You will be able to choose your reservation dates based on the offer provided by the establishment.
Can I use my gift box on holidays?
The HOTEL MADAME REVE gift boxes can be used on public holidays, subject to availability. Beneficiaries can book their dates directly with the establishment to fully enjoy their experience.
Can I freely choose my dates with a gift box?
The reservation dates with a HOTEL MADAME REVE gift box depend on the availability of the establishment. You can freely choose your dates according to availability, with a validity of one year to fully enjoy your experience.
Can I book online with my gift voucher?
The reservation with your gift box is made directly with the establishment HOTEL MADAME REVE. You can choose your stay dates and enjoy your experience as you wish.
Can I make a reservation by phone with my gift box?
Booking by phone with a gift box is possible according to the availability conditions of HOTEL MADAME REVE.
Can I make a reservation by email with my gift box?
Email reservation with a gift box is possible depending on availability and the conditions specified at the time of purchase, at our establishment HOTEL MADAME REVE.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the establishment's conditions. Gift boxes are valid for one year and offer total freedom in choosing the reservation date at our establishment, HOTEL MADAME REVE.
Does my gift box cover the entire service?
Your HOTEL MADAME REVE gift box covers the chosen service, but any additional supplements or options are at your own expense. The boxes are valid for one year and give you the freedom to choose your reservation dates.
Is my gift box personalized?
Your gift box is personalized with the recipient's name indicated at the time of purchase. It is valid for one year and you will offer a unique experience in the heart of Paris, at our establishment HOTEL MADAME REVE.
Can my gift box be used all at once?
Your gift box for HOTEL MADAME REVE is valid for a single use, allowing you to fully enjoy the chosen experience during your booking.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid for experiences within our establishment HOTEL MADAME REVE, including stays, dinners, or wellness moments. You can freely choose among our different offers according to your preferences and availability.
Is my gift box valid in only one establishment?
Your gift box is valid for an experience at our establishment, HOTEL MADAME REVE. You can choose from our various stay, dining, or wellness offers, according to your preferences and availability.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and the establishment's conditions. The HOTEL MADAME REVE gift boxes offer great flexibility to customize your experience.
Can someone else use my gift box?
Your gift box is nominative and reserved for your exclusive use. You can freely choose the date of your experience at our establishment, HOTEL MADAME REVE.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box depending on the services chosen. The terms are specified at the time of booking at our establishment HOTEL MADAME REVE.
Is an ID required upon arrival when using a gift box?
Upon your arrival at HOTEL MADAME REVE, you may be asked to present an ID. This is a common procedure for hotels to ensure the safety and compliance of their guests. In our establishment, HOTEL MADAME REVE.
Do you accept pets?
HOTEL MADAME REVE does not allow pets in its rooms and common areas to ensure the comfort and tranquility of all its guests. This policy is in place to preserve the exceptional experience we offer at our establishment, HOTEL MADAME REVE.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, log in to your account and follow the instructions on our website. The reservation conditions are specific to each experience chosen at our establishment HOTEL MADAME REVE.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest and receive your box by email in a few moments, or pick it up directly at HOTEL MADAME REVE.
Is my gift card divisible? Can I use it multiple times?
Your gift voucher can be used in multiple occasions, depending on the availability and conditions of the HOTEL MADAME REVE establishment. You can enjoy your experience in multiple bookings, provided you respect the terms of use of the box set.
What are the check-in and check-out times?
The check-in and check-out times at HOTEL MADAME REVE are set according to the conditions of your gift box. For a refined getaway in the heart of Paris, you will enjoy an exceptional night in our establishment.
What services are included in a gift certificate?
The services included in an HOTEL MADAME REVE gift voucher vary depending on the chosen experience. You can enjoy an exceptional night's stay, a Signature dinner at La Plume, massages in our wellness area, or privileged access to Parisian museums, depending on the selected box set.
What is the difference between a gift box and a free amount voucher?
With a gift box, you enjoy a predefined experience at HOTEL MADAME REVE, such as a dinner or an overnight stay, while an open amount voucher allows you to freely choose a service according to your wishes, up to the chosen amount.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before your purchase to learn about the details and usage conditions. Our gift boxes are valid for one year and offer total freedom in choosing dates, for a customizable experience at our establishment, HOTEL MADAME REVE.
How do I use a gift box during booking?
To use your gift box, simply mention your unique code when booking with HOTEL MADAME REVE. The boxes are valid for one year and offer total freedom in choosing dates, with customizable experiences according to your preferences.
Can the gift box be transferred to a third party?
You can certainly give the gift box to a third party. Simply indicate this during the order, or change the beneficiary after purchase. The HOTEL MADAME REVE gift box is designed to be personalized and given to the person of your choice.
Can the validity of a gift box be extended or renewed?
The validity of a HOTEL MADAME REVE gift box is one year. It is not possible to extend or renew this period, but you can give a new gift box to the person of your choice.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you by email as soon as possible, subject to the terms and conditions of purchase. The gift boxes from HOTEL MADAME REVE are valid for one year and offer complete freedom in choosing the reservation dates.
What is the validity period of a gift box?
The gift boxes from HOTEL MADAME REVE are valid for one year, offering great flexibility to choose the reservation date and fully enjoy the experience.
Are children allowed?
HOTEL MADAME REVE accepts children, but it is recommended to check the specific conditions of the establishment to ensure that the chosen experience is suitable for all family members.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
If the recipient does not spend the entire value of the gift box, the remaining balance will be lost. In case of exceeding the value, an additional payment will be required, according to the conditions of the HOTEL MADAME REVE establishment.
Is the spa access private?
Access to the spa at our HOTEL MADAME REVE establishment is included in certain gift sets, such as the Escape of the Senses, which offers two massages in our wellness area.
What types of gift boxes do you offer?
We offer gift boxes for exceptional stays, unique culinary experiences, and wellness moments at HOTEL MADAME REVE. You can give unforgettable nights, signature dinners, or cultural and sensory getaways, with customizable options according to your wishes.
Do you accept pets?
HOTEL MADAME REVE accepts pets according to the establishment's specific conditions. These conditions are detailed during the booking to ensure a pleasant stay for all guests at HOTEL MADAME REVE.